Frequently Asked Questions (FAQ)

1. What kind of clothes do you offer?
We specialize in dreamy, elegant western wear for women — from everyday chic to statement pieces perfect for every occasion like vacations, casual outing and parties . Every design is crafted to feel feminine, flattering, and fashion-forward.

2. How do I choose the right size?
You can refer to our detailed Size Guide available on each product page. If you’re unsure, feel free to DM us on Instagram or contact us for personalized sizing assistance.

3. Do you offer custom sizing?
Yes, we offer the customization as per your choice.

4. Can I cancel or change my order?
Orders can only be cancelled or changed within 2 hours of placing them. Please contact us immediately at connectteamnehora@gmail.com or 8770967808 if you need assistance.

5. What is your return & exchange policy?
Returns or exchanges must be requested within 48 hours of delivery. Items must be unused, with tags intact. Please visit our Return and Exchange Policy page for full details.

6. How long will it take to receive my order?
Standard shipping takes 3–7 business days after dispatch. We also offer express shipping at checkout (if available). You’ll receive tracking information once your order is shipped.

7. Do you ship internationally?
Currently, we only ship within India. International shipping will be launching soon – stay tuned!

8. What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking. Cash on Delivery (COD) is available on all eligible orders.

9. My package hasn’t arrived yet – what should I do?
If your order is delayed or not delivered within the estimated time, please contact us at connectteamnehora@gmail.com or 8770967808 with your order ID. We’ll help you track it right away.

10. How can I contact your customer support?
You can email us at connectteamnehora@gmail.com or WhatsApp us at 8770967808. Our support team is available Monday to Saturday, 10 AM to 6 PM.